Privacy Policy

1. Information we collect

Information you give us: when you use our booking or service request form, call, text or email us, we may collect your name, phone number, email address, city and ZIP code, the service you need and any description of your system or problem, your preferred callback time, and anything else you choose to share. Please don't put sensitive information (like payment card or Social Security numbers) in the form.

Information collected automatically: our website and service providers may collect technical information such as IP address, browser and device type, pages viewed, referring site, visit time and general location, using cookies and similar technologies.

2. How we use your information

To respond to service requests and questions; schedule, dispatch and complete appointments; follow up about estimates, completed work, maintenance reminders and satisfaction; operate, secure and improve our website and measure our advertising; and comply with legal obligations.

3. Calls and text messages

If you give us your phone number and agree to be contacted, you consent to receive calls and texts from us at that number about your request, appointments, estimates and follow-ups, which may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts or HELP for help, or ask us to stop calling at any time. We do not share your mobile number or text consent with third parties for their marketing.

4. How we share information

We do not sell your personal information or share it for third parties' own marketing. We share it only with service providers that help run our business (website hosting on the Base44 platform, scheduling, phone/text, email, analytics and advertising), who may use it only to serve us; with a financing provider if you choose to apply through our financing link (its own privacy policy applies); when required by law or to protect rights and safety; in a sale or merger of the business; or with your consent.

5. Cookies, analytics and advertising

We use cookies needed for the site to work and may use Google Analytics and Google Ads conversion tracking and remarketing. You can manage Google ad personalization at adssettings.google.com, opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, opt out of interest-based ads at optout.networkadvertising.org and optout.aboutads.info, or block cookies in your browser.

6. Do Not Track

Our site does not respond to browser Do Not Track signals. Where required by law, we honor opt-out preference signals such as Global Privacy Control.

7. Retention and security

We keep information only as long as reasonably needed for these purposes and for legal, tax, warranty and licensing records, then delete or anonymize it. We use reasonable safeguards, but no system is completely secure.

8. Children

Our services are for adults. We do not knowingly collect information from children under 13. Contact us and we will delete it.

9. Your choices and rights

You may ask what information we have about you, correct it, ask us to delete it (subject to records we must keep), or opt out of calls, texts or marketing emails. We may verify your identity first. Florida residents: we will notify you of a data breach as required by Section 501.171, Florida Statutes. California residents, to the extent the CCPA applies, may request to know, delete or correct information and opt out of "sharing" for advertising. We do not sell personal information.

10. Changes

We may update this policy and will post the new version here with a new effective date.

11. Contact us

South Florida Heating and Air Conditioning

Email: info@sfheatandair.com

Phone: 645-232-5522

FL Contractor License: CAC1824559